Use to catalog churn/expansion plays tied to specific signals, cohorts,
4.3
Rating
0
Installs
Business & Productivity
Category
The skill provides a solid framework for cataloging customer retention plays with clear structure (signal→play→owner→measurement→feedback). However, the description is incomplete (truncated at 'cohorts,'), making it unclear what the skill does without reading the full document. Task knowledge is moderate—the framework and templates are outlined but lack executable details (template formats, integration instructions, automation setup). Structure is good with logical sections and concise overview. Novelty is modest; while coordinating CS plays is valuable, the framework is largely process documentation that a CLI agent could reconstruct with standard business knowledge. The skill would benefit from: (1) completing the description, (2) adding concrete template examples or references, and (3) providing integration code/scripts for automated triggering mentioned in tips.
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